Privacy Policy

Confidentiality

We understand that the protection of privacy is a major concern to many of you, and therefore the Privacy of our customers is extremely important to all of us here at Daphnis and Chloe. To understand a little bit about how our website interacts with visitors and how we will use any information gathered, please read our policy below. By using our services and viewing this site, you are consenting to the information collection, use and disclosure practices described in this privacy policy.

We are committed to respecting your privacy and providing you proper protection and management of any personal data you choose to share with us. Daphnis and Chloe will not sell, share, or rent your personal data to third parties.

 

At any time you may review or change the personal data you have provided to us. You may also choose to no longer receive any communication from Daphnis and Chloe. You may log in to your account, to change your information, or e-mail us at customers@daphnisandchloe.com, or call us +210 9241012.

You may also write to us at:

Daphnis and Chloe
Attn: Customer Service
Mandrokleous 19, 117 44 Athens, GREECE

 

Cookies and Security

Daphnis and Chloe may automatically receive and record information on our server logs from your browser, which may include your IP address, cookie information, session time, and the pages you request. Daphnis and Chloe will only use this type data in an aggregate form which does not identify you personally.

 

This website may contain links to other websites not controlled by us. Daphnis and Chloe is not responsible for the privacy practices of any linked site. If you decide to access any of the linked websites, you should read the privacy policy of each linked website to understand the related policy. This privacy policy applies solely to information collected through our website

 

Daphnis and Chloe and has implemented reasonable security measures to protect personal data collected through this website. This includes compliance with related EU regulations and may include use of industry-standard Secure Socket Layer (SSL) encryption to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, we cannot guarantee he security of any information you transmit to or from our website, and you do so at your own risk.

Collecting your Information

We may collect the following types of information on our Web site in order to facilitate the delivery of services or the fulfilment of an order: (1) personal data given voluntarily while using a feature of this website; for example, during a registration process or purchase, including name, address, phone number, e-mail address; and financial information, such as credit card number; (2) information collected as a result of voluntary participation in a survey or poll, or when communicating with our or customer service team; and (3) information collected automatically when visitors visit our website.

 

We use the information you provide for internal purposes such as: a) order history and status b) order confirmation and tracking c) subscription services d) informing you of new products, offers and information about us  e) analysing trends and statistics

 

We may also collect your IP address to analyse customer interests as well as to administer the site. IP addresses are not linked to personal data. We may use third-party service providers to serve ads and/or collect certain anonymous information when you visit our website. These third-party service providers may use non-personal data (e.g., click stream information, browser type, time and date, subject of advertisements clicked, but not your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of interest to you. This information is collected through the use of pixel tags or cookies.

 

Daphnis and Chloe will not sell or otherwise share personal data with other people or nonaffiliated companies. We will use your personal data to provide services to you at your request. We will only share this information to provide requested services that we do not provide directly (eg. shipping orders). We may disclose specific information upon governmental request, when required by law, or to protect our or others’ rights, property, or safety. We do not provide information for marketing or commercial purposes.

 

Daphnis and Chloe uses UPS or ELTA to ship orders directly, and Braintree (our credit card processing gateway company) to authorise and clear credit card information which is not shared with any other company – including us. In connection with these shipping and payment services, it is necessary to share certain personal data with such providers. We require that these payment and shipping service providers not retain, share, store or use your personal data for any secondary purposes.  At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share the contact information that is necessary for the third party to provide the specific services. We require of providers that they not use personal data except for the purpose of the specific service for which we use them.

 

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