General Information
Track Your Order
International Delivery Times
Online orders leave our warehouse within 3 workdays from the order confirmation. Working days are Monday to Friday, National holidays excluded. Delivery times may vary depending on the destination country.
Orders are being shipped via Standard Service/Post (tracking provided) unless differently stated or requested. Estimated delivery times: 5-20 working days.
For orders shipped via Express Delivery Service
Estimated delivery times: 2-5 working days.
January 2021 update: Shipments worldwide are still affected by events beyond our control, such as Brexit and the pandemic. During this period and for as long as couriers continue to suspend their estimated delivery guarantee, parcels might take longer than expected to arrive. Orders will be fully refunded if not delivered within 45 days from shipment.
Unclaimed Parcels
All shipments are traceable and registered. Our courier will make three attempts to deliver your order. In case they don’t find you at the indicated address at the moment of delivery, a notice will be left and you should contact them the soonest possible to reschedule the delivery, or to arrange a pick-up from the shipping company’s premises. In the event of an unsuccessful delivery attempt because the customer was absent, Daphnis and Chloe cannot be held responsible for the fact that it is not possible to deliver the products. It is the customer’s responsibility to make use of the notice left by the courier and reschedule the delivery of the parcel.
In the case of an unclaimed parcel, and only following receipt of the package back to the vendor’s address.
- We can implement a second delivery, only if the buyer agrees to cover the return fees and cost of a second shipment.
- We can reimburse to the client the price of the order, excluding the import that corresponds to the return fees.
Returns
Given the nature of our products, refunds are only possible for faulty items. The purchaser has a period of 14 working days from the date of delivery to have the products returned for reimbursement, without penalty, with the exception of return costs. Return costs are the responsibility of the client. Returns have to be made by registered mail. All items must be returned unused, in their original condition and from the country that the order was delivered to. Reimbursement will take place within a maximum of one week from receipt of the return. After a reimbursement has been submitted, your credit card issuer will process the refund to your account. Processing time can vary greatly between card issuers, and unfortunately we are unable to influence this.
Returns should be sent to:
Daphnis and Chloe, Mandrokleous 19, 11744, Athens, Greece
Incorrect Delivery Details
The goods are delivered to the address indicated by the purchaser during the checkout process. The information set out by the purchaser at the time the order is placed is binding upon the purchaser. In the event of an error in the text of the recipient’s contact and address details, the vendor cannot be held responsible for the fact that it is not possible to deliver the product.
In the case of an incorrect address making delivery impossible, and only following receipt of the package back to the vendor’s address:
- We can implement a second delivery, only if the buyer agrees to cover the cost of a second shipment, which is 18€ Or,
- We can reimburse to the client the price of the order, excluding the import that corresponds to the shipping charges.
Exchanges
It is not possible to edit any orders once they have been confirmed. Any additional items you may wish to add will need to be placed as a new order.
It may be possible for us to cancel an order or to allow you to replace it as you wish, providing that it has not already been dispatched. To cancel or edit an order that has been confirmed, please send us an email at your earliest convenience.
